Help & Documentation
How Visiby works
How Visiby tracks AI search visibility: the engines it supports, its metrics, data sources, setup, run cadence and the action plan, with exact definitions.
- What AI engines does Visiby monitor?Visiby supports five AI engines: ChatGPT, Perplexity, Google AI Overviews, Google AI Mode and Claude. Three of them run by default on every paid plan.
- How does Visiby track citations in AI answers?How Visiby collects answers from ChatGPT, Perplexity, Google AI Overviews, Google AI Mode and Claude, and how it detects brand mentions and cited pages.
- How does Visiby calculate AI visibility?Visiby has no composite score. Here is how it calculates mention rate, owned citation rate, share of voice, mention position and matched-cohort change.
- What data sources does Visiby use?The data behind Visiby: AI engine answers, Google Search Console, GA4, Cloudflare AI bot traffic, your robots.txt, llms.txt and schema, and PageSpeed data.
- How do I set up Visiby?Sign up, choose a plan, and complete onboarding: your domain and market, brand context, keywords or a prompt CSV, optional documents and Google connections.
- How often does Visiby update its data?Visiby re-runs your prompts weekly on Lite and Starter and daily on Pro and Agency. Search Console data lags by a few days and AI bot traffic syncs daily.
- What do share of voice and citation rate mean in Visiby?Exact definitions of share of voice, mention rate, owned citation rate and citation share in Visiby: what each one measures and how they differ from each other.
- How does the Visiby action plan work?Where Visiby's action items come from, the four action categories, the monthly limits on each Visiby plan, and what you can do with a finished deliverable.
- How does the free AI visibility report work?The free Visiby report runs 3 buyer queries on ChatGPT for your domain. What it checks, how long it takes, its limits, and what needs a paid plan instead.