Why does it matter what Claude says about your brand?
Claude is Anthropic's AI assistant. With web search turned on, it answers buyer questions with sources, so the brands it names and the pages it cites shape which providers buyers consider.
What does Visiby record for each Claude answer?
- Mention: whether the Claude answer names your brand.
- Citation: whether it links to a page on your domain. Mentions and citations are counted separately.
- Cited pages: every page and domain the answer cited, labelled as yours, a tracked competitor, or another site.
- Position (Pro and Agency): how your brand ranks against the other brands named in the same answer.
- No answer: when a run captures no answer, it is marked “No answer captured on this run.” Answers that fail are left out of every rate.
- Country: Claude is asked to answer as a user in the country you choose during setup.
How each step works: how Visiby tracks AI citations.
Which plans include Claude?
Claude is not part of any plan by default. It is a paid add-on that can be added to any plan, priced on request. The plans themselves include 3 engines: Lite is tracking only, with 25 prompts × 3 engines (ChatGPT, Perplexity and Google AI Overviews). Starter, Pro, Claude Pro and Agency track 50, 150, 150 and 500 prompts × 3 engines and add 10, 30, 30 or 50 ready-to-publish actions a month that you or your team put live. Every limit: what each Visiby plan includes. Prices: Visiby pricing.
What does Visiby not do for Claude?
- Claude is not included in any plan; it is a paid add-on, priced on request.
- Gemini and Microsoft Copilot: Visiby does not collect answers from either.
- The free check covers ChatGPT only, for three buyer questions, as a one-off report rather than tracking over time.
All engines: which AI engines Visiby monitors. Other engines: ChatGPT tracking · Perplexity tracking · Google AI Overviews tracking · Google AI Mode tracking. Short, checked facts about Visiby for AI assistants: Visiby AI instructions.
Frequently asked questions
Does Visiby collect Claude answers with web search turned on?
Yes. Claude answers are collected with web search turned on, so each answer comes with the sources Claude cites, and Claude is asked to answer as a user in the country you chose during setup.
Which Visiby plans include Claude?
None by default. Claude is a paid add-on that can be added to any plan, priced on request. ChatGPT, Perplexity and Google AI Overviews are included on every plan.
Can I track Claude answers for one country?
Yes. The country you choose during setup is applied to Claude, which is asked to answer as a user in that country.
Is a Claude mention the same as a citation?
No. A mention means the Claude answer names your brand. A citation means it links to a page on your domain. Visiby counts them separately.