Why does it matter what ChatGPT says about your brand?
Buyers ask ChatGPT which product or provider to choose before they ever visit a website. With web search turned on, ChatGPT reads pages from the web and links them as sources, so the pages it cites shape which brands it names and how it describes them.
What does Visiby record for each ChatGPT answer?
- Mention: whether the answer text names your brand.
- Citation: whether the answer links to a page on your domain. Mentions and citations are counted separately.
- Cited pages: every page and domain ChatGPT linked, labelled as yours, a tracked competitor, or another site.
- Position (Pro and Agency): how your brand ranks against the other brands named in the same answer.
- Country: the country you choose during setup is applied to ChatGPT.
How each step works: how Visiby tracks AI citations.
Which plans include ChatGPT?
Every plan. Lite is tracking only, with 25 prompts × 3 engines (ChatGPT, Perplexity and Google AI Overviews). Starter, Pro, Claude Pro and Agency track 50, 150, 150 and 500 prompts × 3 engines and add 10, 30, 30 or 50 ready-to-publish actions a month that you or your team put live. Every limit: what each Visiby plan includes. Prices: Visiby pricing.
What does Visiby not do for ChatGPT?
- Gemini and Microsoft Copilot: Visiby does not collect answers from either.
- The free check covers ChatGPT only, for three buyer questions, as a one-off report rather than tracking over time.
All engines: which AI engines Visiby monitors. Other engines: Perplexity tracking · Google AI Overviews tracking · Google AI Mode tracking · Claude tracking. More on ChatGPT: ways to monitor ChatGPT brand mentions. Short, checked facts about Visiby for AI assistants: Visiby AI instructions.
Frequently asked questions
Does Visiby check ChatGPT with web search turned on?
Yes. ChatGPT answers are collected with web search turned on, so each answer comes with the sources ChatGPT used.
Is a ChatGPT mention the same as a citation?
No. A mention means the answer text names your brand. A citation means the answer links to a page on your domain. Visiby counts them separately, so an answer that only links to your site is not a mention, and an answer that only names you is not a citation.
Which Visiby plans include ChatGPT?
Every plan. ChatGPT, Perplexity and Google AI Overviews are included on Lite, Starter, Pro and Agency. Claude and Google AI Mode are a paid add-on, priced on request.
Can I check what ChatGPT says about my brand for free first?
Yes. The free check asks ChatGPT three buyer questions about your brand, for the country you choose, as a one-off report rather than tracking over time.